Uptown Pokies Casino - Player's winnings have been confiscated.

Played with my own money and was told that the money I won was not acceptable because I was betting $5 on my bets and that was the reason they wouldn’t pay .. the first time I won $900 and was told cause it was because I was playing with free spin and had to play through , but this time I deposit $40 dollars and didn’t use free spin and played my own and they again didn’t pay my winnings never again will I play with this site as they will scam you out of your money beware of this site they don’t do the same to you.

Dear Jennifer,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Would you be so kind as to forward me your bonus, cashier, and game history?

Also, could you please send me all the relevant communication between you and the casino together with all the required history, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Jennifer,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per Jennifer’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Jennifer, could you please check my first reply and provide all the required information? Thank you in advance.

Dear Jennifer,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.