Uptown Pokies Casino - Player has experienced a technical glitch.

My Game froze. I'm a new member. I still had 64 spins. No support. The game has been abounded. I guess no refund. This is false advertisement about the game. I'm not happy at all,Wouldnt recommend anyone to play game too many problems to begin with

Dear Jill,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise if you’re receiving an error message when trying to access the game or it simply doesn’t launch? Please post here a screenshot. Possibly, you could try to clear cache & cookies.

Also, have you tried contacting the casino via email support@uptownpokies.com?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

This is all that it dose when I sign in Just frozen and just this Free spins and can't play any games because it just froze

I have tryed messaging but no replies This is all that happens when I go on to site, I can't play. The game is frozen it's been 2 days and nothink has been done to help me in any way.

Thank you very much Jill for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Jill.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hi there,

Thank you for getting in touch bringing the complaint to our attention. A service representative has terminated the stuck game and it should be working fine now.

Thankyou

Had 64 spins left but nothing now ☹️

Dear Uptown Pokies Casino team.

Please, could you react? Is there any way for you to compensate the player for the spins (at least some bonus)? Of course, since it was an error of the game (game provider) it may be just a generous act.

Hi there,

According to our records, the coupon was already played and the rollover for it completed. At the time of the complaint, the brand manager redeemed additional free spins for one of our new games: Mardi Gras Magic instead as well.

Never got the spins

Hi Jill,

Are you referring to the original 64 spins or the Mardi Gras Magic spins?

Gras Magic spins

Hi Jill I double-checked with the team and they informed me that the mardi gras spins was the last coupon used in your account.

Hello Jill.

Please, could you confirm that your issue got resolved?

Can play game but lost all the spins

Hello Jill.

Since you have legitimately lost the spins I believe the resolution has reached its end. Unfortunately I am forced to close this complaint as 'rejected'.

Best regards, Jozef