The player from Spain is complaining about an unauthorized transaction. We rejected the complaint because the player didn't respond to our messages and questions.
UP-X Casino - Player complains about an unauthorized deposit.
Amount: €28.44
UP-X Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good Morning,
On Sunday November 21 at 8:10 am there is a charge on my visa card for the amount of € 28.44 with code 632056.
Everything indicates that the charge was issued by UP-X (Trade EU_MA_PAY005 KYIV UKR).
I think it may be an error since I do not know what it may correspond to. Can you provide me with any information that helps me find out what the origin of this charge is?
We need an answer as soon as possible.
Automatic translation:
Public
Public
2 years ago
Dear MSERRANO,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward payment receipt showing the unauthorized transaction? My email address is petronela.k@casino.guru.
Were the funds deducted from your bank account and credited to your casino account? Have you ever deposited funds into your casino account willingly in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Hi MSERRANO,
Were the funds deducted from your bank account and credited to your casino account?
