HomeComplaintsUnlim Casino - Player's account is restricted after withdrawal.

Unlim Casino - Player's account is restricted after withdrawal.

Amount: 10,000 руб

Unlim Casino
Safety Index:Below average
Submitted: 30 Oct 2024 | Case closed : 13 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 week ago

The player from Russia reported that after withdrawing funds, all deposit options and bonuses were disabled across multiple casinos, preventing access to promotions. Despite being a long-time member of Unlime, she stated that no withdrawals had been successful to date. The complaint was rejected as unjustified, as the casino was within its rights to restrict accounts based on their policies. Additionally, the player did not respond to inquiries, which limited further investigation.

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3 weeks ago
Translation

My problem is that after withdrawing funds from their project, they disabled both deposit and deposit bonuses across all their casinos. I demand compensation for the inconvenience, as I am unable to take advantage of the Halloween promotions at any of the casinos! This situation really ruins the festive mood. I've been registered at Unlime since it first launched, and frankly, nothing works properly there, not a single withdrawal to date. Once I withdrew from one of their other casinos, they disabled access to all of them. This is absolutely outrageous. I'd greatly appreciate it if you could look into this matter, and I demand compensation for the inconvenience!

Automatic translation:
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3 weeks ago

Dear Stervachka777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we cannot penalize the casino for disabling deposits and bonuses in your casino account. Casinos have the right to restrict or even close players' accounts if they suspect irregular play, questionable activities, or for any reason at all.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding. 

Best regards, 

Dominika

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2 weeks ago

Dear Stervachka777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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