The player from Switzerland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Unislots Casino - Player’s withdrawal has been delayed.
Amount: 2,950 CHF
Unislots Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello dear community, I have a request. I'm still waiting for my payout of 2950 chf at the unislots casino, the payouts were accepted immediately but have not been transferred until today, the support first said that it could go 3 days, then suddenly 7 days, and from today it says just that my problem will be passed on and I will get a decision. I have sent all the files from bank statements, screen shots, I can prove 100% that I am right and slowly I get the feeling that I am being cheated, also based on the support that Mega is bad in the casino. I have already contacted the pogg and filed a complaint there as well as with the respective license of the provider. Because I've been waiting for it for almost 2 weeks now. I hope you can help me and contact the responsible person what the problem actually is, because I can't get any further with the support I also doubt that real people are probably bots at the support.
Automatic translation:
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1 year ago
Dear Dario94,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Thank you I'll wait exactly 2 weeks for your quick reply starting tomorrow, I contacted support again and they said "I repeat once again, I can't say you the exact time at the moment. Wait for the reply from financial department please " I've been waiting for the answer from those responsible for the transactions for 4 days now. I doubt that credit will be in my account tomorrow.
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1 year ago
Translation
No, the credit of 2950 chf was paid back to my player account.
customer service
09:36 (4 hours ago)
to me
Dear Dario,
We are contacting you regarding your request concerning withdrawal problems.
We want to inform you that after checking by the provider of your transactions, it was found that all withdrawals were unsuccessful.
Therefore, the funds were returned to your balance - April 15, 2023 06:19 UTC, April 15, 2023 06:20 UTC, and April 15, 2023 06:21 UTC.
In case you want to have any additional questions, please contact us. We will be happy to help you.
We wish you a nice day.
No idea why, I'm going to make another payment of 2500 euros
Automatic translation:
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1 year ago
Thank you for your reply, Dario94. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
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