The player from Germany was experiencing difficulties withdrawing their funds due to the limited availability of payment methods. In the meantime, the player confirmed the successful receipt of payment. The complaint is resolved.
Unislot Casino - Player’s struggling to withdraw their winnings.
Amount: €450
Unislot Casino
Safety Index:LowSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi there,
I met on 20.3. 22 registered at Unislots Casino and deposited €70 and took the 100% welcome bonus.
Since Trustly is no longer available at all N1 casinos and Sofort (Klarna) is blocked by my bank, I deposited via Rapid.
I won €450 after wagering the bonus and paid out €450 on 3/21/22.
this was rejected and I should do the verification process.
I have done this and it has been fully verified.
I paid again on 21.3. 450€ off.
this was on 29.3. denied again on the grounds that there are technical problems with the payment provider (Rapid).
I should try again.
I did and on 2.4. 22 the payment request was canceled again with the same reason.
so on 2.4. repeat the same process again with rapid and payout
Today I tried the chat again and was told that there are still technical problems and that I allegedly entered wrong payment data.
I told the lady that this is great nonsense, since I've always used the same withdrawal method (Rapid) that I used to deposit since the whole madness.
I suspect that they want to stall me.
and there can't be any technical problems with Rapid, since I paid out €300 at Slotwolf via Rapid today and it worked without any problems.
So my question: what should I do?
is there anything you can do there or give me some advice?
I would be really grateful to them.
regards
guido G****
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear Primus.011,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello Petronela,
Thank you for your quick message and for taking care of the topic.
No, I was not informed of an alternative withdrawal method from Unislots.
But I can remember that you also had bank transfer as a payment method.
I just didn't want to wait a week for the money.
I've been waiting for the transfer with Rapid for over 2 weeks now 🙈
in the penultimate email from Unislots they told me that they have initiated the payout but there are technical problems with Rapid.
big nonsense because yesterday I paid out €300 at Slotwolf via Rapid and it was immediately transferred to my account.
what should I do?
should I cancel the withdrawal and try to withdraw via bank transfer?
thank you in advance for your feedback
regards
Guido G****
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Thank you very much, Primus.011, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 years ago
Translation
Hi there,
Thank you for your message.
I just received an email saying that my payment has been processed.
let's see if the money finally arrives.
I thank you again for your help.
guido G****
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Hello, Primus.011,
From now on, I will assist you with resolving your issue.
Great news! Regarding your last information - please let's provide the casino with a few business days to process your withdrawal.
Please let us know in case you receive your payment. I will keep the complaint open until your confirmation about the successful withdrawal or an update. If the payment does not reach your bank account until the end of next week (Friday), then I will try to contact the casino.
We are looking forward to hearing from you soon.
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2 years ago
Translation
Hi there,
I received the money.
it all happened very quickly.
Thank you
Guido
Automatic translation:
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2 years ago
Thank you, Primus.011, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
