Unibet Casino - The player's withdrawal is delayed.

Morjens!

The withdrawal was requested on 16.8.22 and almost at the same time there was an account confirmation request (neteller account confirmation, a screenshot from the bank of the deposit made to the Unibet account), these were accepted on time as soon as I delivered them to them.

From this 2 days to 18.8, there was an inquiry about game funds, a form which was also accepted immediately after I sent it.

It took 2 weeks from the withdrawal until I was asked for proof of the origin of the funds on 30.8. I submitted the proofs and these were accepted on 31.8.

A week passed again, so on 6.9 these previously approved accounts of the origin of the funds were rejected and more documents were requested, which I sent them right away. A week passed again until 13.9 they asked for more documents related to the origin of the funds and they were finally accepted after 2 weeks of waiting in the evening of 13.9.

It is now 14.9 and my withdrawals have still not been approved, the chat said that they are still waiting for the final approval from the corresponding department, but I have heard this from them several times.

So my money has been kept there for 4 weeks and 1 day now, and I still can't get paid out or appreciate the customer compared to having my case taken care of right away. Hardly too many people are waiting for a similar time there...

Hello Almedin23,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Unibet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Did you accumulate your balance with real money or bonus?

Looking forward to your answer.

Regards,

Nick

Dear Almedin23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.