Unibet Casino SE - Player’s withdrawal is delayed.

I have been trying to make a withdrawal since December 26, but I still haven't received my money as of today (January 10).

Dear Azaldinz,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay in receiving your withdrawal.

To better assist you, could you please clarify a few things regarding your situation? Specifically:

• Have you accumulated your winnings with or without an active bonus?
• Was your account already verified before you requested the withdrawal?
• Have you been in touch with customer support regarding the delay? If so, what was their response?
• Did the casino provide any specific reason for the delay or any updates regarding your withdrawal status?

Your cooperation is crucial for us to proceed with resolving the issue, and without your input, we may not be able to take further action.

Please feel free to forward any relevant communication or documents to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

1. Without a bonus
2. yes it was verified
3. no response, they stated that it is not their department that handles these matters and that I have to wait
4. No, no reasons at all.

Hi Azaldinz,

Thank you for your reply and for providing the additional details about your situation.

Please be aware that the entire group of Unibet Casinos has decided not to publicly address any of our open cases. They recommend that all users directly contact their Help Center at Unibet Help Center for further assistance.

Before I proceed to mark this complaint as unresolved, I’d like to check with you one more time if there have been any updates or developments regarding your withdrawal. If there’s anything new to share, please let me know.

Thank you for your patience and cooperation.

All they have told me is that I was prioritized on their waiting list but nothing has changed.

Can you please solve it I still haven't received my withdrawal yet

Dear Azaldinz,

Thank you for your patience as we looked into your case.

Unfortunately, this casino group does not cooperate with us in resolving disputes, which limits our ability to assist further.

Here’s how you can proceed:

Claims and Disputes: According to Unibet's terms, any claim must be made within six months of the transaction.

If you wish to lodge a complaint, you should contact Unibet Customer Support through the details on their "Get Help" page.

If the dispute remains unresolved, you can refer it to the Swedish General Complaints Board (ARN), which can be contacted at www.arn.se or Box 174, 101 23 Stockholm.

You can also use the EU's Online Dispute Resolution platform (ODR), available at ODR website.

Given this situation, we will now close the complaint as unresolved. Unfortunately, there's not much more we can do at this point.

If you have any updates in the future, please feel free to reach out to me, and I’ll be happy to assist again.

Best regards,

Petronela

Casino.Guru