HomeComplaintsUnibet Casino - Player has experienced a technical glitch.

Unibet Casino - Player has experienced a technical glitch.

Amount: ??

Unibet Casino
Safety Index:High
Submitted: 26 Jan 2021 | Case closed : 16 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Finland has experienced a technical glitch while playing. We rejected the complaint because the player didn't respond to our messages and questions.

Public
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3 years ago
Translation

I played cash spin for n hours and until the spin win came the game station went down. that is, I would have won money. i contacted the chat someone alisa said you don't give the id code the exact time etc the pictures are and the video on it is still stuck other games yes works. Strange activity from unibet

I would not recommend it to anyone. pictures are and video of the event but

they just avoid it.

Automatic translation:
Public
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3 years ago

Dear Karl,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago

Thank you, Karl, for forwarding the supporting evidence and relevant communication. Do I understand correctly that your issue has been forwarded to the game provider? How many days ago the investigation started? 

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3 years ago

Dear Karl,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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