The player from Ireland is unable to make deposits to Unibet due to a name mismatch error, despite providing proof that there is no discrepancy. After multiple attempts to resolve this issue through conversation, they decide to file a formal complaint.
Unibet Casino IE - Player faces deposit issues with casino.
Black points: 25
Amount: ??
Unibet Casino IE
Safety Index:Very highSafety Index
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9.0
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Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
4 weeks ago
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1 month ago
Hello
I would file a complain against this casino due unbelievable reason.
I'm not able to make any deposit to unibet because any method I use Skrill or Card gives me error with name miss-match.
Despite multiple attempts and conversations where I provided them all proofs that there is no miss-match, they are not even trying to help me. So last try to force them to fix my issue is a formal complain.
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1 month ago
Dear mkelly777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful deposits before?
Could you please confirm that you have passed the KYC verification?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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1 month ago
Hello Dominika
No I never made any deposit. Yes my account got verified already.
Today I got mail that from their support that BIN (Bank Identification Number) linked to my Skrill account is not allowed which I completely don't understand. This is very weird excuse as the error was about name miss-match and now they claim that I can't use Skrill because I have BIN liked to my Skrill account. I have only visa card linked to my Skrill but what I would like to use crypto to fund my Skrill account balance? I feel kinda harassed by unibet right now.
Also how is even possible that unibet has insight to such a data if Skrill is 3rd party between me and unibet? and what rule stands against that I can't use Skrill to deposit if I have whatever linked to this account?
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4 weeks ago
Dear mkelly777,
Please be aware that the entire group of Unibet Casinos has decided not to publicly address any of our open cases, and they recommend that all users directly follow their complaint procedure. We acknowledge that this may not be an ideal situation, and we wish we could provide more assistance. However, we respect the Casino's decision to handle complaints internally rather than publicly, given the strict GDPR restrictions.
I recommend reaching out to the Help Center directly. If there are any further developments regarding your case in the future, please don't hesitate to contact me at dominika.l@casino.guru and I will update this thread accordingly. Once again, I wish we could offer more assistance. For now, due to the casino's unresponsiveness, we will mark this complaint as unresolved in our system.
Thank you for your understanding, and we wish you the best of luck.
Regards,
Dominika
