The player from Germany requested a withdrawal of a significant amount a few days ago, but the payment hasn’t been processed yet. The player received his winnings, so we marked this complaint as resolved.
Unibet Casino AT - Player’s withdrawal has been delayed.
Amount: €100,000
Unibet Casino AT
Safety Index:Very highSafety Index
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9.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
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4 years ago
Translation
Hello
I've been a member of Unibet since around July 2020 and have so far invested more than 1000 euros there, and had won around 3000 euros twice in the past but gambled away again due to a big warning.
On October 20th, I deposited 50 euros with paysafecard, with which I unfortunately didn't win anything ... then I activated the 50 free games and thus won almost 11 euros, when the free games were finished I also deposited another 50 euros with paysafe. So I had about 62 euros. I then played doom of book with 1 euro stake after about 5 rounds I had wild 4 times and I don't know what symbols were in the last row. In any case, I had a profit of 1500 euros. I then left the game and looked into the bonus account, it said bonus conditions were 100% fulfilled. Then I played Cygnus and won 10,000 euros once and then I won the top 90,000 euros. I wanted to have 9000euro paid out to Skrill and 91000euro to my bank account. Although my account was only verified three months ago, I should have everything verified again. I did the process took almost 4 days. When I asked about my payout, I was informed that the money is now doing a security check that takes a few days. To this day, my money is in the balance in the transaction overview. I wrote once with the German chat and once with the English chat. The staff were friendly and both congratulated me on my winnings and because it was so high the payout took longer blah blah ... I used to play at 888casino and won 50,000 dollars there last year, the money was in my account after 12 hours. So I doubt the story with the strict rules and the casino has to prove that I won the money legally ... what should I do now?
Automatic translation:
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4 years ago
Dear Jerome,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. It is not uncommon to carry out additional checks before processing withdrawals. Keep in mind, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your bank account, especially if it’s your first withdrawal or it is a transaction of larger amount. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
I would like to ask you to keep us updated on this case and let us know if there is anything new.
Thank you very much for your reply.
Best regards,
Kristina
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4 years ago
Translation
servus has done money on the account today. Thank you anyway
Automatic translation:
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4 years ago
We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
