HomeOnline casinosUnibet Casino Review

Unibet Casino Review

avatarBurak O.
Last updated 06/2023
Safety Index
9.2
User feedbackGood
56 reviews
avatarBurak O.
Last updated 06/2023

Casino closed

Unibet Casino AT has been closed and no longer operates.

Doesn't accept players from Ohio
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Pros and cons

  • One of the largest online gambling operators online since 1997
  • Excellent reputation and many eGaming awards
  • Wide variety of live dealer games
  • Casino has its own poker platform
  • Mobile casino application for iOS and Android
  • Unlimited withdrawals
  • Fees associated with some deposit methods

Games

Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 12 Not Available: 3

Transaction limits

Withdrawal limits
Not limited for EUR
Win limits
Unknown

Language options

Website
Available in 2 languages
EnglishGerman
Live chat
Available in 2 languages
EnglishGerman
Customer support:
Available in 2 languages
EnglishGerman

Unibet Casino Review

To find out what Unibet Casino has to offer, our experts used our casino review process and checked both the highlights and the drawbacks of the casino. With a close look at the casino's Terms and Conditions, licenses, player complaints, support, and limits, our team had all they needed. They were able to give a clear verdict on how safe and fair this casino is.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Unibet Casino has a Very high Safety Index of 9.2, making it one of the most secure and fair online casinos on the web, based on our evaluation criteria. Continue reading our Unibet Casino review to find out more about this casino and determine if it's the right fit for you.

Fairness and safety of Unibet Casino

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Unibet Casino, we thoroughly read and reviewed the Terms and Conditions of Unibet Casino. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.

Based on our estimates or gathered data, Unibet Casino is a very big online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

As far as we are aware, no relevant casino blacklists mention Unibet Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

On the whole, also considering other contributing factors in our assessment, Unibet Casino has achieved a Safety Index of 9.2, which is classified as Very high. This casino can be considered an amazing option for most players since it fosters fairness and honesty in their treatment of customers.

Note: As far as we are aware, Unibet Casino is interconnected with 21 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Unibet Casino.

Terms and Conditions of Unibet Casino evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of Unibet Casino during our review.

Player complaints submitted about Unibet Casino

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We currently have 48 complaints directly about this casino in our database, as well as 39 complaints about other casinos related to it. Because of these complaints, we've given this casino 15,442 black points in total, out of which 336 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Unibet Casino user feedback and reviews evaluated

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

Unibet Casino has a Good User feedback score based on the 56 user reviews in our database. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Licenses and company data

Unibet Casino is owned by Kindred Group and has estimated revenues exceeding $100,000,000 per year. This makes it a very big online casino according to our classification.

Unibet Casino has been granted a gambling license in Malta issued by Malta Gaming Authority.

Payment methods, win and withdrawal limits

Unibet Casino supports 11 payment options. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , VISA, Mastercard, SoloPayment, Trustly Pay, Maestro, Bank transfer, Worldpay.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits Win limits
Unlimited No win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at Unibet Casino in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
German Yes Yes Yes24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Unibet Casino, managing your account, withdrawals, or other matters. Based on the test we have conducted, we have rated the customer support of Unibet Casino as fast and professional.

Unibet Casino slots and casino games

Unibet Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Poker, Craps and dice, Scratch cards, Other card games, eSports betting, Other games.

Casino games from 48 game providers are offered. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, WMS, Nextgen Gaming, ELK Studios, Push Gaming, Lightning Box, High 5 Games, Relax Gaming, Betgames, Inspired Gaming, Gameburger Studios, PearFiction Studios, Fantasma Games, Neon Valley Studios, Slingshot Studios, Stakelogic, Skywind Group, Alchemy Gaming, BF Games, SpinPlay Games, Fortune Factory Studios, Gold Coin Studios, Gamomat, All For One Studios (ALL41), Kalamba Games, Revolver Gaming, Aurum Signature Studios, Northern Lights Gaming, Just For The Win, Foxium, Snowborn Games, Buck Stakes Entertainment, Electric Elephant, Stormcraft Studios, Triple Edge Studios, Hacksaw Gaming, Crazy Tooth Studio, PG Soft (Pocket Games Soft).

Unibet Casino bonus offers and codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.

Unfortunately, there are no available bonus offers from Unibet Casino in our database at the moment.

Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.

Company info

  • Owner Kindred Group
  • Established 1997
  • Estimated annual revenues > $100,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Unibet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Terms and conditions
Fair
Issues found: 0
Last updatedLast updated

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Very big casinoVery big group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio
Good
Total complaints: 62
Last updatedLast updated
  • Opened 2
  • Unresolved 23
  • Resolved 9
  • Rejected 28
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Positive
    Last updatedLast updated

      There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

      Licensing authorities

      User reviews of Unibet Casino

      This is a place to share experience with Unibet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

      User feedback:
      Good

      Rated by 56 users

      Very positivePositiveNeutralNegativeVery negative

      Do you have any experience with this casino?

      Write a review
      Casino Guru
      We want players to understand gambling.
      • 5 months ago
      They restricted my account for no reason ( maybe because I won 10k€ ) and asked me for verification but of course they made it impossible to pass, rejecting all documents I provide them. It looks they do not want to pay 10900€ and they will make everything to not pay it. Avoid these frauds. I have to take the case to the court to get my money back.
      • block account for no reason
      • endless verification process
      • do not pay large winnings
      • do not react to complains
      • 6 months ago
      I’m very disappointed with Unibet. I had self-excluded for life to protect myself from gambling harm, yet I was still able to deposit money again. This shows they do not take responsible gambling seriously.

      Also, the RTP on many of their games feels extremely low. It’s very easy to lose money fast, and there is no transparency or warning about it.
      If you want to protect yourself, stay away from this casino — the combination of poor protection and very low RTP is dangerous.
      • Fast withdraw
      • Responsible gambling
      • 7 months ago
      I have been playing at Unibet for a long time and have had good experiences in the past.
      Deposits and games work smoothly, and customer support is usually nice.
      Unfortunately, I have now waited over a week for my withdrawal of SEK 191,000 because the verification process is taking too long.
      I have submitted all the documents several times and hope this can be resolved soon.
      I just want to get my winnings paid out and be able to continue as a regular customer.
      • Small profits are paid quickly
      • Large selection
      • Slow verification process
      • Previous withdrawals no problem but large withdrawals are stopped
      • 8 months ago
      I like Unibet, made some big winning with a spin of €0.10 or €0.20. Withdraw my winning are easy and fast payout. It takes a few seconds to receive my money on my Revolut bank account.
      • After withdrawal, it takes a few seconds to receive my winnings.
      • Deposits are changed to €10, instead of €5.
      • 8 months ago
      Unibet has been withholding my funds since 24 August. I own my own company and sent funds from my business account to myself, which is clearly stated in the bank statement I provided. I also submitted all the required SOW (Source of Wealth) documents, and at the time the threshold was below €2,000.

      Unibet now demands a personal tax return, which I do not have (since all income flows through my company). I have explained this many times, yet they keep asking for the same documents again and again, instead of releasing my funds.

      This is unacceptable. I escalated the case to eCOGRA (ADR), but Unibet continues to stall and ignore. They clearly do not care about their customers.

      ⚠️ Be warned: Unibet makes it extremely difficult to withdraw your money, even after you comply fully with their requests.
      • Unibet withholding my funds despite full verification
      • 11 months ago
      Decent welcome bonus, loyalty program can be better, withdrawal speed is fine
      • Just completed my withdrawal, which took 2 days, most games and lots are there but they are missing live dealers.
      • 1 year ago
      I have played at many casinos by this is by far the best many positive and I actually have nothing negative to say! Highly recommend playing here! Also make withdrawals
      • Fast verification
      • Lots of games
      • 1 year ago

      I registered on Unibet quite recently, about 2-2.5 months ago, the casino hooks with its simplicity and ease of use. The disadvantages include communication with support and a small variety of withdrawal methods
      • 1 year ago
      I have a good experience with this site and my friends also play frequently in this casino and good option of games are available in their platform and numerous methods of deposits are also available.
      • Less withdrawals time.
      • Good chat support.
      • Sometimes website gets slower.
      • 1 year ago
      The bonuses here are pretty solid, and I enjoyed the free spins. However, make sure you read the terms carefully, especially regarding bet limits when using bonus money.
      • Generous welcome bonus
      • reasonable wagering requirements
      • Strict rules on bonus funds
      • max bet limits
      • 1 year ago
      Its a pretty decent casino overall, Its not the best experience I've ever had, but not the worst neither. I recommend to those that wants to play in another casino than their main one, just for a change, but you will not be that surprised.
      • Decent performance and RTP
      • Good interface
      • No bonuses
      • 1 year ago
      A user-friendly site, a huge selection of games, and fast payouts. I really enjoyed playing here and will definitely come back for more winnings.
      • 1 year ago
      No. Casino manipulates the bonus output so you'll never get a free spin. I played over 800 spins and no free spins.
      • Payment went through quickly.
      • The site does not release any free spins or bonuses. You can play any game as many times as you like and the bonus or free spin will never come out. In a single game I played over 400 spins and it always threatened to come out, but I could tell it was rigged because 3 had to come out and the third bonus was spun upwards when it appeared. Blatantly manipulated.
      • 1 year ago
      Love this site is a must to join up and game,lots and lots of games to pick chosse them and start spinning straight away chat team are very helpful and polite
      • 1 year ago
      Low payouts to almost nothing, few promotions, slow site too
      • Slow site and not much gained from it yet
      • 1 year ago
      good casino, plenty of payout methods. The choice of games is also very large, the casino is without reservations! I heartily recommend and encourage you to register!
      • fast withdrawals
      • large choice of games
      • 1 year ago
      I registered at Unibet Casino in March and completed the verification process. After that, I received a message saying everything was fine the verification was completed, and the status of the documents changed. Without a second thought, I started playing: depositing, winning, losing, and withdrawing funds...

      Then, another notification came, and I had to go through verification again: send my passport or driver’s license, proof of address, a utility bill, a bank statement, and proof of funds. A lengthy list, but the very next day, I uploaded all the necessary documents, yet the verification process didn’t end there!

      They asked for a whole bunch of documents again, including a bank statement, and gathering them took me until August 9th. I also reminded the administration that I had previously sent them a 90-day Skrill statement, as I only deposited through this method, so all my transactions were there... What was the point of asking for the same documents? I was tormented with documents, I submitted everything, and still, everything went wrong.

      It didn’t take long to get a response: on the 12th, I received an email saying that my account was closed for violating clause 10.3, and all my funds were brazenly seized... well, confiscated, of course.

      At first, I thought it was a mistake since the email addressed me as "Anna," and the violation of clause 10.3 had nothing to do with me, as it essentially pertains to intellectual property.

      I tried to find out what exactly I had "violated." Then they sent me another email, referring to a different clause, which seemed very strange to me. First, they call me Anna and say I violated clause 10.3, and now it turns out there’s a new clause. By the way, the account is still blocked. Every single day, they change the reasons for closing the account and come up with different excuses. Well, I didn’t get my money, but I did get a whole bunch of terrible emotions and emails with ridiculous excuses.
      • There is nothing good here
      • New emotions and ridiculous excuses
      • 1 year ago
      They are complete fraud. My account was verified and once I won 800€ and requested a withdrawal they forced me to additional KYC, despite they got all documents, they just closed my account without a reason and stole all money. Complains don't work because they just ignore them. Avoid these scammers...
      • they steal deposits and winnings
      • fast limits in sports
      • useless customer support
      • low return in casino games
      • small amount of games in casino
      • 1 year ago
      Avoid and don't play in this fraud casino. They don't pay and steal deposits. Operating illegally in my country, they stole 7500$ from my pocket.
      • decent software but
      • Operating illegally without license in Poland
      • They can close any-time your account without any reason
      • They steal players deposits and winnings if they close account
      • Customer service is not helpful
      • 1 year ago
      Could be better. Cash back at 8%. ....
      ......
      ......
      My review is too short so i write this to fill it up. Little.
      • Fast withdrawal
      • Not alot of game providers
      • 1 year ago
      Can you imagine the thrill of winning at a casino? Yes, I know that feeling too. But the emotions when your winnings are taken away? I can't, damn it, imagine that, because I've been robbed of that chance.

      I registered on the Unibet website in March this year and immediately encountered difficulties when making a deposit. I contacted support, verified my identity, and sent all the necessary documents. After that, I played peacefully and even managed to win. On June 14, I received an email requesting me to complete verification: confirm my address and fill out a responsible gambling questionnaire. I promptly did everything, and at the beginning of July, I completed the SOW verification. On July 12, I received another notification about the need to verify my account: I needed to send proof of address sent by mail and a photo with an ID next to my face. Once again, I promptly fulfilled all the requirements and received a notification of verification completion. However, that's when the first serious problems began: my withdrawal request had been pending for about a week – I contacted support, and...

      They "helped" me so much! On July 17, without a clear explanation, my account was completely blocked, my funds confiscated, and access to the entire group of casinos revoked. Great result! Are you guys out of your mind?

      I tried to find out the reason for this decision, and they referred to a point in their rules that they can close any account without explanation. Just because they felt like it. That's what their rules say. It's like if I suddenly closed your account and took your money, just because I can.

      My balance was completely confiscated, and they justified it by saying that they had already processed withdrawals exceeding the total amount of my deposits. So the fact that I withdrew more money from the casino than I deposited is the main reason for blocking and stealing my money!

      I am in complete shock at such behavior from the casino and very disappointed in them. They could have just returned my money! But no, it's easier for them to block you and take everything because they can.

      Be careful and think twice before registering at Unibet Casino, because if you happen to "get lucky" and win – you won't see your winnings!
      • scammers
      • 1 year ago
      I just came back after half a year of self-exclusion, but I'll probably soon self-exclude myself again, but for a much longer time...before I excluded myself, he took the money in a very mean way, it was almost unplayable...now I'm back, about 80,000 HUF in 4 days with a small bet of 100- 150 fr in total didn't last more than half an hour in the casino...now it's much, much worse than half a year ago when I was banned...somewhere a process must be started so that the authorities will examine all the casinos, and while the examination is taking place, all of them it has to be suspended and those whose game is in order can continue... there wouldn't be many left on the whole internet... but seriously the authorities can't allow a few people to profit at the expense of others in a blatant way, ruining many people financially and mentally... the gamer gets what he pays for... he doesn't get a gaming experience, only more and more dirty swipes.. they never get a routine check.. or if they get it, they probably take care of it with a little "little money" All sites should be suspended and investigated, if there is any humanity in the jurisdictions!!
      • good selection of games
      • quick payment
      • unplayable games
      • getting worse
      • 1 year ago
      I have been playing here for years and have never had a problem with them. Great selection of casino games and is easy to deposit. Sometimes I bet, but not often, so I am not an expert, but the odds seem to be good. Finally, love their interface, perfect for me.
      • Trusted casino
      • Good betting odds
      • A lot of games
      • Easy to deposit
      • Perfect for me
      • 1 year ago
      Really not a bad casino, lots of variety in games, fast verification and responsive support team. Also in favor of this casino says the time that it already exists.
      • support
      • verification
      • 1 year ago
      Everything is fine except the appearance of the website.

      Ultimately, the appearance of the design must be good.
      • Most games are available
      • Seems like a great casino - I guess you can trust, unlucky for me I didn't win on my first deposit
      • Design killed me, personally, it wasn't that good
      • 2 years ago
      Trusted casino. If you win, they will pay you, there is no obligation. But unfortunately the RTP is very bad recently, I think it was better last year. Maybe I was luckier last year, but then I won several times, but in 2024, almost none of the games gave an appreciable prize. As I can see, I'm not the only one who thinks this way. Because of the bad RTP, I would rather pay in another casino
      • Reliable
      • Quick payment
      • It's hard to win at the casino
      • 2 years ago
      Hello, I've been playing on Unibet for more than 2 years. During these two years, Unibet has been the number one casino that I deposit and play on because my account is fully verified and my withdrawals go through within a second to my accounts. My only problem with Unibet is RTP. I've been gambling for almost 6 years and speaking from experience Unibet has the worst RTP I have ever experienced. I don't know what to say, I've played lots of games from lots of providers. Never had a big win or surprising amounts. I also read complaints about RTP from other players on Unibet and other forums.
      • Instant payout
      • Variety of providers
      • Reliable
      • No payment fees
      • Really low RTP
      • No live chat 7/24
      • No satisfying bonuses for regular players
      • 2 years ago
      Payment methods were good but the website looked scammy. Everything took a while to load and if you are 60 years old and have never used the internet before this is the casino for you. I cannot really bash it, I won money, but there are way nicer websites out there.
      • Payment methods are wide
      • Looks like it was made 60 years go
      • Not much to the interface
      • Games were mediocre
      • Bonuses non existent
      • 2 years ago
      Instant payout but site layout is a bit outdated and they require a lot of verification for big payouts, trying to slow it down and perhaps make you give up.
      • 2 years ago
      I truly appreciate their approach to stake limits. Unlike some other poker sites where sky's the limit, Unibet seems to understand the essence of a recreational game. By capping the stakes to smaller amounts, they've created an environment where professional sharks are deterred from dominating the tables. I feel like I'm at a friendly poker night with pals, where the game is about fun, strategy, and camaraderie rather than just high stakes.

      Kudos to Unibet for keeping the spirit of recreational poker alive and allowing us casual players to battle it out in good fun!
      • Great poker
      • The graphics are a bit out of date

      Unibet Casino discussion

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