The player from Ireland faces a delay in withdrawing funds from Unibet, having already verified his ID and address. After his withdrawal request, the casino rejected the address verification and repeatedly asked for a selfie with ID and address proof, stating the images are unclear despite him providing clear photos multiple times. His withdrawal remains pending, and he experiences limited access to his account.
Unibet Casino IE - Player’s withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 35m 40s
Unibet Casino IE
Safety Index:Very highCase summary
Discussion
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11 hours ago
unibet bet casino delayed my payment. After opening my account my ID IS VERIFIED AND ADDRESS IS VERIFIED AS WELL. Real drama started after withdrawing my money, they rejected my address verification and asking for selfie with id , address proof card details etc.. I have provided everything and says that images are not clear . There is absolutely no problem with images it’s crystal clear images sent 3 times still complaining about images are not clear. I am just behind those verification process for the last 5 days. I don’t know what can be done for this unprofessional casino. Still my withdrawal is pending with limited access on my Unibet account. Please help, many thanks
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Thom1234,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
Please understand that KYC (Know Your Customer) is a very important and essential process during which the casino ensures that funds are sent to the rightful owner. As casinos are unable to physically verify players and their identification documents, this procedure is necessary to complete the verification process. All reputable and licensed casinos take KYC seriously, and it may take a few working days to complete this thorough review.
To better understand your situation, could you please provide the following details:
- Which specific documents have you submitted for the verification process so far?
- Can you confirm the method you used to withdraw your funds (e.g., bank transfer, e-wallet)?
- What errors or messages do you encounter when trying to access your account?
- Have you contacted the casino’s customer support regarding this issue? If so, what was their response?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petra
