The player from Romania has their account closed by Unibet after successful KYC validation, resulting in the confiscation of 8,350 RON (approximately €1,680) without valid reasons. Despite completing all verification requirements, the casino claims the documents are "non-compliant" without proof.
Unibet Casino RO - Player’s account has been closed and funds confiscated.
Opened
Current status
Waiting for player to reply
6d 23h 5m 0s
Unibet Casino RO
Safety Index 9.0 Very highCase summary
Discussion
Public
Public
54 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
54 minutes ago
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- When exactly was your account closed?
- Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
