The player from Denmark faced difficulties withdrawing money from Maria Casino, as they requested a picture of a bank card used for deposits years ago, which he no longer possessed. His bank was also unable to retrieve the card information. The issue was marked as resolved by the player, and the complaint was closed by the Complaints Team after the player confirmed the resolution. The team offered further assistance for any future issues and emphasized that their services were free of charge.
Unibet Casino DK - Player is delayed in account verification.
Resolved
Our verdict
Case closed
Amount: 1,700 kr.
Unibet Casino DK
Safety Index 9.2 Very highCase summary
Discussion
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4 months ago
Translation
I want to be verified at Maria Casino even though it is on Unibet that I have played and requested a withdrawal. But Maria Casino wants a picture of a bank card I used several years ago to deposit with them. I don't have the card and my bank can't see it either.
Automatic translation:
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4 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 months ago
Dear Rijo,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. I'm afraid I will need more information regarding your problem. Could you please elaborate? Additionally, could you specify which casino you would like to file a complaint against?
Thank you in advance for your response.
Best regards,
Attila
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4 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Rijo,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Attila
