HomeComplaintsUnibet Casino DK - Player is delayed in account verification.

Unibet Casino DK - Player is delayed in account verification.

Opened
Current status

Waiting for player to reply

6d 22h 15m 19s

Unibet Casino DK
Safety Index:Very high

Case summary

The player from Denmark faces difficulties withdrawing money from Maria Casino, as they request a picture of a bank card used for deposits years ago, which he no longer possesses. His bank is also unable to retrieve the card information.

Public
Public
2 days ago
dkTranslationgb

I want to be verified at Maria Casino even though it is on Unibet that I have played and requested a withdrawal. But Maria Casino wants a picture of a bank card I used several years ago to deposit with them. I don't have the card and my bank can't see it either.

Automatic translation:
Public
Public
1 hour ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
1 hour ago

Dear Rijo,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. I'm afraid I will need more information regarding your problem. Could you please elaborate? Additionally, could you specify which casino you would like to file a complaint against?

Thank you in advance for your response.

Best regards,

Attila


Rijo has 6d 22h 15m 19s to reply

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