The player struggles to verify for unknown reason. The complaint was rejected as the player stopped responding.
Ultra Casino - The player struggles to verify.
Amount: $550,000 CLP
Ultra Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I requested withdrawal of earned money
They answered me when I asked when I could have my money and they told me that 72 hours, since there was no transfer, I asked again and they asked me for a series of address, bank and personal documents.
However, to enter to play and transfer they do not ask for anything
I already sent the transfer data, it should be enough
It just makes me distrust and it seems like a scam
please give answer
Automatic translation:
Public
Public
2 years ago
Hello Lorena,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ultra Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?
Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.
Looking forward to your answer.
Regards,
Nick
