Two-Up Casino - Winnings disappeared from player’s account.

like I play almost all night and keep myself cr during play, 90% of the credit for everything happens before my eyes disappear, I immediately contact a customer department and boldly say that I may have gone wrong, I changed the table very often and I was confused (statement by a competent person from the board), and the fact is that I played for about 5 hours at the same table from 1 Euro History can show it but unfortunately,

Hello Fatih.

Thank you very much for submitting your complaint. We completely understand that your situation is serious, and we appreciate that you are sharing your issue with the Casino Guru team. Could you provide us with history of your gameplay from the day this issue happened?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.