Turbonino Casino - Player is unable to access the account after the deposit.

I was trying to play at Turbonino.com when I made a deposit from my bank, which was supposed to log me into my account. The money was taken from my account, but it didn't log me in and I've been unable to log in ever since. I've sent an email to customer service but haven't received a response. I also filed a police report in December 2022, but they closed the case because they couldn't make contact either. I'm starting to wonder if they actually exist in reality???

Dear leoncupra60, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I have spoken to my bank, they see that the money went to an account at the Bank of Åland, but there is nothing more they can do. The payment was made through trustly, which I have contacted, they refer to the Turbonino casino and you can't get in touch with them???. So my bank and the police can't do anything about the problem. The police don't have time for petty matters like this, it seems they know that the money went to the Bank of Åland, which is in Stockholm.

Could you please forward the communication with your bank and with Trustly to veronika.l@casino.guru? Also, please send me the payment receipt and your bank statement from the date you made the deposit onwards. Thank you.

Dear leoncupra60,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.