TS (Times Square) Casino - Player’s winnings were confiscated.

Kind. I had a bonus of 5 euros. I raised it to as much as 1,200-plus euros. But that is not the point. According to the conditions, the maximum withdrawal from this bonus is 106 euros. Well, I went down to 100 euros, made a deposit of 40 euros and I put 146 euros out. For more than two weeks, they have been combining my brains, then the photo is not something else or something is being mocked with one word, but today they generally said that the output was cut to 100 euros. I already said return my 40 euros to me, but they still continue to come up with different tricks help ...

Hello Valerik007,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please confirm you fulfilled the wagering requirements before making a deposit?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I do not quite understand your question, but there can be no claim to me .....

by the way, the casino never answered my letters a single time; I spoke only through the operator, but how many times didn’t write to them; they didn’t answer

Thank you very much Valerik007 for your reply. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Well, what do they generally tell you?

Hello Valerik,

Let me summarize current situation. You took no deposit bonus and won over €1200. This bonus has max cash out €106, so Casino took the rest of winnings according T&Cs.

I’m very sorry but you haven’t answered any of our previous questions. Please check Kristina's earlier reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I don’t understand what questions you need to give the answers to, they just endure my brain and everything that is not clear here, why they cut the winnings to 106 euros if I put my 40 euros ...

along the way, I have to look for others for help

You can’t put any pressure on them, because the truth is 100% on our side. I’ll say more, I’ll demand compensation from them, just tell me you will do this or not. Almost a month has passed and the result is zero

Hello Valerik,

I would like to invite TS (Times Square) Casino into this conversation. Can you give us some explanation of whole situation and why is this player experiencing problems with withdrawal? Thank you in advance for the reply.

The situation as a whole consists of the fact that this institution is engaged in fraud, neither I am the first nor the last one for whom this scheme was invented, they give a bonus, then they give a good win from it. Well, and then to withdraw it, you need to make a deposit and not a small one, well, then everything is just that they do not like the documents. then they come up with multiacounts. then something else and there are enough such complaints. there are even statistics. someone who can withstand all this hassle for a couple of months. and then every other time they pay. I hope I explained the situation in an accessible language and she everyone is the same. Once again, I repeat, there were no violations on my part, really no one can push these scammers to the wall, and I am ready to pay you interest on the payment, so that they do not have another player. Thank you.

Thank you for reaching out to us.

Here is the summary of this case:

On 17 June 2020, Valerik007 received a free no deposit bonus 5 Euro, played and had accumulated a total winnings of 111.46 Euro.

When a player has winnings or gained from a free no deposit bonus, a player must deposit 50 euro to verify the account and can cash out a maximum of 100.

Valerik007 had deposited 2x 20Euro (40euro) on the 7th of July 2020. Nevertheless, the casino has approved a 100 Euro max cashout. We must note that the deposits were not played at all and is being returned to player as part of the maximum cashout (50 euro winnings + 50 Euro deposit).

FREE online casino bonus

Special free bonus offered by customer service

1. Apply to any FREE online casino bonus. (No deposit is necessary)

4. Maximum cashout is €100, any funds over the maximum cashable amount will be removed automatically on cashout.

5. Player must deposit minimum of €50.

https://www.timessquarecasino.com/bonus-terms-conditions/?lang=en

The current issue is the incomplete KYC on the account. Valerik007 have had provided different types of conflicting documentation including a 3rd party ID and Proof of address.

The casino is still waiting for Valerik007 to provide a proof of address that matches the details on his account.

Are they sick or what, I gave them a propiska in their passport. Maybe enough to believe them and it's time for me to believe already?

And also explain with this *** that if I am registered in an apartment it does not mean that my data will be registered in the bill for utilities, and my address confirmation is much better than registration in the main document in Russia = passport, and I did not win 111 euros and more than 1200 euros and everything was perfectly played out, *** *** that's who they are, and also I will not give up moral compensation. and I am not going to leave the scammers alone .... until they fully implement everything they should. ..

Hello Valerik,

In order to help you, I would like to know whether you sent all the required documents listed in the casino's answer. Was your account confirmed to be fully verified?

Thank you in advance for a reply.

Yes, I sent it and more than once I already wrote about this that they came up with, for example, they rejected one of the photos because they were supposedly fuzzy or they came up with something else, and the next time I sent the same photo. And it was accepted, so I just tired of sending them the same thing and they continued to send me the same letters that they did not receive all the photos, in short, I told them that they would not see anything else from me. this is pure mockery and nothing more. this fucking eatery is the only place where so many nerves to me for verification, if you want, I will give you in any other casinos that are in the top ten by rating that I had no questions too much and these bastards are just scammers, that's all.

Hello Valerik,

I am sorry, but we have to reject your complaint. I did everything that was possible in this situation, and we are not moving further. TS (Times Square) Casino needs more documents for verification and you are refusing to provide them. 

The complaint will now be rejected because the player did not want to cooperate and used abusive language.