The player from Quebec requested a withdrawal on December 27 and was promised payment shortly on December 30. However, as of January 8, the player has not received the funds and is facing unresponsive support, leading to concerns about intentional delays.
Trybet Casino - Player's withdrawal is delayed.
Amount: Can$2,750
Trybet Casino
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6.9
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Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 13m 40s
Case summary
3 hours ago
Public
Public
22 hours ago
I requested a withdraw on december 27. On december 30, I was told via livechat that I would get paid very soon (see attached screenshot).
It is now january 8th, I still haven't gotten paid and the support team is not replying to either my emails or on livechat, leaving me on read (see other screenshot).
I believe they are intentionally delaying my payment and withholding my funds.
Public
Public
12 hours ago
Dear basedschalke,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
