TrustDice Casino - Player’s account has been closed.

I won at TrustDice Casino and applied for a withdrawal. After waiting for some time without success, I tried to log in and discovered that my account had been suspended.

When I inquired via chat, I was given a message about terms of service violations and then the chat was promptly ended.

They mentioned something I've never heard of, and I haven't been able to collect my winnings.

Please assist me in retrieving my winnings.

Dear nyummm9,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played? Were they slots, live casino games, or sports betting?

Did you accumulate your winnings with or without a bonus?

Have you passed the full KYC verification, or at least submitted your identity documents to the casino?

Please specify which Terms and Conditions you allegedly violated.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!