Parimatch Casino IN - Player’s withdrawal is delayed.

My player id is 362801752

I had made a withdrawal request on 17 November 2025 and it was marked as successful on 18 November 2025 whereas the money was never credited to bank account.

I contacted them multiple times but it was of no help they just keep asking to keep patience and keep on waiting.

As asked by them I also provided them with the bank statement to verify that money was never credited to my bank account despite withdrawal being marked as successful.

I was promised 2 times that by end of day I would receive the withdrawal but they failed to deliver the assurances and promises that they had made.

Now I have lost hope of getting my money this casino is completely a scam and scams peoples money.

They scammed me 2 times once they did not give me my deposit and now my withdrawal.

I am attaching all the proofs and chat screenshot.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Did you use the same payment method for your withdrawal request as you previously used for depositing money into this casino?
• Have you made sure to enter your payment details correctly, without any errors?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika