HomeComplaintsTrueFlip.io Casino - The player's unable to withdraw.

TrueFlip.io Casino - The player's unable to withdraw.

Amount: €180

TrueFlip.io Casino
Safety Index:Low
Submitted: 16 Mar 2022 | Case closed : 06 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's unable to withdraw due to additional verification requirement. The complaint was rejected as the player stopped responding.

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2 years ago

Hello. I play in several online casinos, also in trueflip.io. i made a deposit in litecoin( it was not my first deposit, my acc is verified) and when i was trying to withdraw they asked me to confirm by clicking the link they send me in email, but the problem is that i never got an email. I tried to talk to them but is kinda hard

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2 years ago

Hello Kristi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TrueFlip.io Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did they tell you about the e-mail? Are you sure you've checked the right e-mail address any every single folder like spam/ads etc.? When was the last time they responded to you and what was it? Did you use any bonus while playing?

Looking forward to your answer.

Regards,

Nick

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2 years ago

Dear Kristi,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

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2 years ago

The complaint will be now rejected for the above mentioned reason.

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