The player's experiencing and unknown issue with deposits and withdrawals. The complaint was closed after the player contacted us that it is resolved.
TrueFlip.io Casino - The player's experiencing issue with deposits and withdrawals.
Amount: ¥9,935.95
TrueFlip.io Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
TrueFlip.io Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Although it says that it is 24-hour support, the reply is 2 days later, but it takes a full day to deposit and even 2 days after applying for withdrawal, it does not deposit to Ecopaise by e-mail. In total, it took me two days to reply. It's okay to reply. I don't understand the reply.
Automatic translation:
Public
Public
2 years ago
Hello soro,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TrueFlip.io Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise what is the exact issue with the casino as it is not entirely clear for me what is the complaint about. Please specify it as much as possible and if you have any evidence please forward it to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
