True Blue Casino - Player’s struggling to withdraw her winnings.

withdrawal requested but not paid out now telling me casino unavailable in my country Australia tried many times to

email no respondr

Hello Nola,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I've tried to access the website and I also come across the same problem:

Do I understand correctly that you have requested a withdrawal and later found out that you could no longer log in to your account? Have you accumulated your winnings with or without an active bonus, please?

Have you tried to get in touch with the casino via the email address (help@truebluenow.com) mentioned on the website? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Nola,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.