True Blue Casino - Player is not satisfied with casino services.

I had my paper work approved on the 23rd of Sept they now say that it's been put in on the 7th but it has not they keep handballing me spent hours on chat but they keep telling me be patient my bank has no pending transfers they won't tranfer me to the finance part won't show any form of reciept on the transaction part it doesn't even say it's been sent yet they cut me off chat with out answering anything

Dear Bekky008,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Which method to withdraw your winnings you have opted for?

What is the status of your withdrawal, please – is it pending or processed?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Additionally, I would like to point out, that True Blue is one of the casinos which has long waiting payout times. You can read more about it in our review about this casino here:

https://casino.guru/True-Blue-Casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Bekky008,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.