True Blue Casino - Player is not satisfied with casino services.

wont pay i gave all details i speak to them they cut me off and locks me out the chat

Dear gregory,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Was this your first attempt at a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Additionally, I would like to point out, that True Blue is one of the casinos which has long waiting payout times. You can read more about it in our review about this casino here:

https://casino.guru/True-Blue-Casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear gregory,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.