True Blue Casino - Player is disappointed with long withdrawal process and slow customer support.

SCAMS AND FRAUDULENT ONLINE

True Blue F***ing Bull***t withdraw pending 30 day email take 10 day to answer live chat not available after first chat asking Why withdraw take too F***ing longtime to bank, True Blue Casino Stealing all Withdraw money.. money never return to Customers . Many Bad complaints 
..Payment declined- no communication from the casi no,Another complaint regarding a delayed payment without any communication. We are unable to tell if these customers ever got paid.
..The player waited for his payment and was unable to ge t
The casino did not answer any of the players' emails. They only asked for identification documents again. The payment has an unknown status.
..Delayed payment from February 2017. No information or excuse from the casino, the player had been waiting for more than one month.
..The player had 2 pending withdrawals and had been wai t
Many requests were declined in this time period in March 2017, the player constantly got disconnected while trying to contact the live support. No clue if he ever got paid or not.
..Delayed payment, even worse because the player was not ab le
The player tried to reach a representative through phone and email every day, he got frustrated because he was unable to get any updates. We have no clue if the player got paid or not.
..Again delayed payment, it was impossible to reach this casino vi
The player placed an official complaint after 20 days of waiting for a reaction, there were many complaints during February and March 2017.
..15 days after a withdrawal request the player got an email saying it had been declined without a reason. Later he got different answers from the support.
2 months later the player still did not get his winnings. He was told that a manager would call him soon but no one tried to reach him. Uncertain case and unprofessional comunication from the casino's side.
..Delayed payment- waiting for more than one month, unkno wn
The player did not play with a bonus. He requested a withdrawal on 22nd of February, one month later he still did not received anything.
..After a successful verification process player was still unable to get his winning.
No confirmation from the player of receiving a delayed payment , therefore we are not sure if it was paid or not.
 

Dear Morakot,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with receiving your winnings. Please, be aware that we publish these complaints, so we recommend you to avoid indecent forms of language. 

Let me ask you a few questions to fully understand the problem. Did the casino specify the reason why you have to wait for your withdrawal for so long? Have you successfully made a withdrawal in this casino before?

Best regards,

Peter

Cancel Complaints 

Can't wait long time careless withdraw Money $300 AUD

I link back to game n finish $ finish Trueblue game, Trueblue Casino will never have my money again.. i read many complaints about Dishonest withdraw never show up, email me take 5 day for reply take 7 day to bank Nothing's happened 

Hi Morakot,

we contacted the True Blue Casino and have some answers. The thing is, the first withdrawal in the casino takes always longer. However if you choose Neteller or Bitcoin as payment method you should have the money within 4 days.  

Best regards,

Peter

Member Cancelation.... CASE CLOSE 

This complaint has been rejected as per the player's request to cancel. If the player changes their mind, they have an option to reopen this case anytime.