Tropic Slots Casino - Player's withdrawal was rejected.

I opened a account on the casino , submitted documents and were approved - so all good , account verified .

Now I deposited Euro 500 and started playing and successfully reached to Euro 3602 , problem starts here - I tried to withdrawl and it was rejected .

I did just played "sports" and nothing else on the website

I did talk to customer care and been told thata intentionally done by Financial Department as they suspect that I may have used prohibited software and this is under investigation and my account can be used but limited functionality till 21st December ?

I am definitely sure I have NOT used or intented to use anything illegal/prohibited software/means but how can someone manipulate the sports outcome by software - say soccer match between USA and England how can someone manipulate what will happen by software ?

anyway - coming back to the point - I am happy for any investigation since I have NOT done anything wrong - can the casino speed the process - withdrawal blocked till 21st December looks too illogical ?

Please can you talk to casino ?

Please keep my name and personal details as blurred.

Thanks

Dear Xy,

After reading your complaint we’ve realized that this complaint is sports betting related, but please correct me if I am wrong. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos issues only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Best regards,

Kristina

Dear Xy,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.