Triumph Casino - Player’s struggling to withdraw his winnings.

I have asked to withdraw my money and the aren’t allowing it I asked to do it in 500 euros but they haven’t messaged me back

Dear Jamie,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes I have verified they are taking my money out the bank no problem but won’t plug it it into my account

How many days ago you have requested the withdrawal, please?

2 days but my point is they can take money out my bank but can’t pay it into my bank I have all the photos I’ve screen shot all payments made to the site and they say they pay

I see. Have you been offered any alternative payment method to receive your winnings?

No I haven’t been offered anything

Thank you very much, Jamie, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Triumph Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello, Jamie,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Triumph Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Triumph Casino Team, could you please state the reason why the player's withdrawal has not been processed yet and when can he expect the payment?

Thank you in advance for providing the information.

We would like to ask Triumph Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear Jamie,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru