Triumph Casino - Player’s struggling to complete the account verification.

the comunication inexistent,they habe theyr own rules when the accept the request for withdraw ,the online chat was great but the ppl that accept the documents or withdraws dont reply to mails

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

and the account verifycatiom started 3 weeks ago

my account was verifyed on 23 04 i just reply to the mail that i recived today with the proof

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

do you think i will recive that winning,because in my opinion takes too long ,and i think it my be a scam

Hello,

I looked at your complaint and will do my best to help you. I would like to invite Triumph Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

i spoke with them is not such an option to answer here

We would like to ask the Triumph Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

i am sure nothing will change ,they wont reply and i am thinking to report to police soon

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.