The player from United Kingdom is experiencing difficulties completing account verification. The player has closed his account. We’ve rejected this complaint as per his explicit request.
Triumph Casino - Player’s struggling to complete KYC verification.
Amount: €2,000
Triumph Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Hi guys I am having a nightmare with this lot I joined won 2k completed the wagering ect no problems registered my email phone number I have made a few deposits all good but for some reason when I asked them for the email so I can send my identification through it turned hard work they say my iCloud email wont work I have been with more casinos than I can remember I know the I'd and what to send it's easy I have been on the online chat all day on and off and I still can not send my I'd through to them am sure there is only 1 woman work there and I am sick of talking to her is there an email address problem or is it them
Public
Public
4 years ago
Dear Major,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that you have verified your email address successfully but didn’t manage to send required documents for the account verification? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
