Triumph Casino - Player is dissatisfied with the overall experience.

this casino i started playing with and law to them self's. I deposited 2000 plus in first day . Let alone in space 10 days 11000 euros plus . I had contacts with them that there errors on games constantly . That there rigged cheats . That im unhappy . Everyday I contacted them over 15 times showing them clear signs of unhappy asking management . Even spoke manager daily basis confirming to him I'm unhapoy I spent to much . List goes on there lack responsible gambling and protection to player is disgrace . They no source income . I could go on all day . They basically took advantage of a player from.different durisdictiin doesn't care about there welfare or the complaints i have made or concerns i have raised . Used get daily phone calls form a guy he never once done data protection but talked all about info on my account .

Just shocking.they taken advantage i want all deposits back .

Waiting so call payments team deal with it waiting.12 days now nothing.from them

Dear Smash2323,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please understand, that it might be very difficult to find justice with the casino operating without any license and this casino is, unfortunately, one of them.

No license regulations might result in less effective player protection and worse approach towards the UK players in comparison with casinos licensed by UKGC. Therefore, we always recommend our UK players to prefer playing in casino targeting players from the UK (those have to offer GBP as currency, bonuses for UK players, high quality player protection etc).

Also I am not sure I understood you correctly, so I am sorry if I am wrong, but if you feel you need better player protection due to having gambling problem, you should always inform the casino about it. If the casino doesn’t know about this problem, they cannot proceed steps to help you by, for example, offering you self-exclusion or deposit limits.

If you lost all your balance during the game play, and the casino didn’t know about your addiction, then I am afraid we can't help you and refund of your deposits is not an option in this case.

If you have some pending withdrawal, or positive balance, please let me know.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint, or if I misunderstood something.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Smash2323,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint, because the player wasn't able to post his reply.

Basically this company from.day one I was banned from gamstop they new this from beginning I spoke bloke on the phone man times even first few days confirming I had problem i spent to much everything to give them more than a reason close the account . I complained about there games telling they are righed from day one . There been no duty of care and no resposible gambling no tools making me aware of anything . They now had complaint 5 weeks no respose . All I get financial team dealing with it and withdrawls and verifying people are more important then compalints there even been more money then I deposited there also been money dissappear on my account . Wiining not added .

I contact UKgc they told me it is illegal to accept uk player and now asked me fill out a form unlicensed website form so they can take this further . I like say I want all deposits back when I had told the guy dealt my account I had issue spent to much all this . His reply was do u want a bonus ?? Really !!!

Dear Smash2323,

I hope you understand that GameStop operates as self-exclusion scheme only for casinos having UKGC license. I checked the casino's responsible gambling section (https://triumphcasino4.com/en/responsible) and from your last message it seems that you expressed your gambling problem.

Could you specify when exactly you informed the casino about this problem? Is there any proof of this, such as email, that you could forward me?

Also, could you please describe in more detail, how exactly your money disappeared from your account?

Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? 

Thank you very much.

The casino is none responsive I spoke to account manager many times and expressed the level gameplay I played the amount I put in is to lich and all they do is ask if I want a bonus . I have asked games to be checked as errors none stop exspecially one called great88 and they confirmed they would ask ptovider nothing back . Didn't advise me not to play the game nothing . I expressed over and over live chats I want senior managermenr ting me unhappy being conned money missing.

I have asked for access request they dont reply seem when send a message to support it declines everytime . Only send one to finance email address and goes through but they none respond.

We talking since day one that I have contacted live chat 10 plus times a day tried ring account manager over 3 to 5 times a day constantly expressing my concerns and that whole site is a con

This daniel used ring me 2 to 3 times a day no data protection done once either

Smash2323, so far I don't see any proof that would help us move forward with this case. Without supporting evidence we aren't able to proceed with further investigation. If you asked for self-exclusion/expressed gambling problem and wanted to close the account for this exact reason, we need to see proof of it. Regarding the missing money, I still don't know what exactly happened and how your money disappeared.

Also, I would like to point out that this casino has a very bad reputation (rating at this moment is 1.8/10), doesn't cooperate with us in resolving complaints, and we wouldn't recommend players to play here. This casino has fake games and we mention it in our review:

https://casino.guru/triumph-casino-review

Dear Smash2323,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, without any supporting evidence (and because the player stopped responding) we are forced to reject this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.