Triumph Casino - Player complains that he didn’t win anything.

I beleive their games are fixed or extremely low % for winnings. I deposited £120 and received 2 bonus games and coincidently they ended rather quickly.

I recognized a certain win line on book of dead seem to occur often, which never really gives you any winnings.

Upon requesting some sort of a refund and accusing them of this, they pretended to care and offer a refund, while asking for pictures of all my documents, license and the FRONT AND BACK of my credit card, which of course is odd, most companies only need to confirm the front, and never see the valuable 3 digits on the back.

Definetly avoid. Awful.

Dear Danny,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Danny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.