Trino Casino - Player is facing withdrawal issues after a bonus dispute.

Hey please i hope you well help me please about Trinocasino.com 

I'm playing on this website before 6 months ok im all ways lose no any withdrawal right now and when I'm deposit I used bonus ok yesterday I'm depo 120 with bonus 200% x35 ok so I was playing maybe 6 hours to continue the bonus and can be real money to i can withdraw and its happened i withdrawal 1500€ but was pending and i was have 800€ on account and i go upp to 2600€ and i was on game and im log out i told the support he saying it will be open i sayd ok and I got email from them it was scammed me because the bonus was 35x so please if u can do something 

Dear Ashor99,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please send me the exact link to the bonus you activated and played with? Alternatively, you may send here screenshots of the bonus along with its specific terms and conditions.

Please understand that according to the general bonus terms and conditions of Trino Casino:

• 16. All winnings received while wagering Bonus are limited to a maximum cashout amount of 5 times deposit. Any exceeded balance will be voided prior to money withdrawal.

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider the imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.  

If there is any additional information that would support your case, please do not hesitate to contact us.  

Best regards, 

Veronika