The Norwegian player had requested a withdrawal of 10,000NOK a month prior, but the process had been stalled due to an ongoing account review. This had been a recurring issue as the player had experienced a similar delay during their first withdrawal. The player's account had been KYC verified and they had a balance of 49,924.17 NOK in the casino. After the complaint had been lodged, the casino resolved the issue and processed the player's withdrawal. The complaint was subsequently marked as 'resolved' by the Complaints Team.
Treasure Spins Casino - Player's withdrawal is delayed.
Amount: 49,924 kr
Treasure Spins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.2
Treasure Spins Casino has a Safety Index of 1.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hi
This bookie does not pay out my withdrawal of 10000NOK. When I contact chat they say they are reviewing my account. How long do they need for a review?They did the same for my first withdrawal .2 months and nothing happened. I cancelled my withdrawal and made a new one. Then they finally paid out. It is only possibly to withdraw 10000NOk at once with this bookie. Is it nromal to have long reviews for every withdrawal? What er they reviewing? But after my first withdrawal came through I thought everything was ok. But my withdrawal of 10000 NOK from 09.10.23 is still not processed. I have a total of 49924,17 at this bookie. My account is KYC verified. Got a bonus og 1000 Nok with my firstdeposit of 1000. Rolllovered that bonus and after that I have made a deposit of 1000NOK without bonus as well. I have made over 170 bets on this bookie
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1 year ago
Dear texasholmen70,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you received the first successful withdrawal and how many days it took to be processed? Did you use the same withdrawal method in the past?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Dear texasholmen70,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Dear texasholmen70,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
