The player from Alberta reported that the casino had blocked his account and confiscated 1972 Canadian dollars. He explained that he had registered on the casino website, made a deposit, and received a sports welcome bonus. After converting the bonus into real money, he had a significant amount in his account. He managed to withdraw 500 Canadian dollars, but his second withdrawal request was ignored, and later his account was blocked with 1972.98 Canadian dollars confiscated. We attempted to investigate the issue, asking for more details and relevant communication with the casino. However, the player did not respond to our inquiries, leading us to reject the complaint due to insufficient information.
Treasure Spins Casino - Player's account has been closed.
Amount: Can$1,972
Treasure Spins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.2
Treasure Spins Casino has a Safety Index of 1.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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1 year ago
Treasurespin.These scumbags blocked my account and stole 1972 Canadian dollars. Do not register on this site under any circumstances. They are scammers who steal from their customers
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1 year ago
Dear akjrehgw,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify which games you focused on while your account was still active - slots, live casino, sports betting, etc.?
Have you accumulated your winnings with or without an active bonus?
Did the casino provide any explanation regarding this situation?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Hello.I registered on the treasurespins website on September 29. I made a deposit of 300 Canadian dollars and received a welcome bonus for sports.After I managed to convert the welcome bonus into real money, I had about 2500 Canadian dollars in my account.I also played their slots several times, but without much success. When I decided to withdraw my funds from this site, I had 2472.98 in my account.After a long and tedious verification that lasted more than a week, my account was confirmed.I managed to withdraw 500 Canadian dollars from Treasurespins.com. But when I made a second withdrawal request, they did not respond for more than 3 weeks. And on November 15, they removed 1972.98 Canadian dollars and closed my account permanently.
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1 year ago
Thank you very much for your reply, akjrehgw. Have you received any explanation from the casino regarding this situation? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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1 year ago
Dear akjrehgw,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
