Trada Casino - Player complains about unsuccessful deposit.

I never received my deposit, seems like a scammer casino to me

Good afternoon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you clarify which payment method you used? Was it your first deposit in this specific casino? I have checked terms and conditions, and this is what I found: 

https://www.tradacasino.com/info/faq/#Section3.4

"1) Why I cannot deposit with my Visa/MasterCard?

If it is your first time depositing with the card your bank may be applying restrictions to it or the details may have been entered incorrectly. Please contact our support team through live chat so that one of our agents can assist you with the deposit. We also offer alternative safe deposit methods. All deposit methods can be viewed by clicking on the "Cashier" tab in the lobby.

2) I have deposited via wire transfer: why it is not appearing in my account? Yet money has been taken from my bank account.

It may take up to 5 days for our processor to receive the funds. Immediately upon confirmation from our processor, we will update your account balance and we will notify you by e mail that your playing balance has been updated with the deposited funds. If after 10 business days from making the wire transfer, you still have not received the funds in your TradaCasino account, please contact our customer support team for further assistance. Kindly make sure you prepare all relevant details of the deposit made (Date of transaction, amount, currency, transaction reference number from bank).

3) Why does the deposit still show as 'pending' and money been taken from my bank account?

Extra security checks and communication between banks can sometimes mean that the deposit is not reflected into your playing balance immediately. If the funds have already been taken from your bank account, the deposit should be credited to your balance with us shortly. If our bank does not receive confirmation within 7 working days, the deposit will be declined and the payment will be returned to your bank account."

Please keep us updated. Looking forward to hearing from you.

Best regards,

Petronela

Trustly

Thank you very much for providing all the necessary information. I will transfer now your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi there,

Have you tried to contact the casino support and ask what the problem is? Was this your first deposit in the casino?

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.