The player struggles to withdraw his balance due ongoing verification. The complaint was resolved as the player received his withdrawal.
Touch Casino - The player struggles to withdraw his balance.
Amount: €1,000
Touch Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I registered at Touch Casino on September 14th, 2022 and deposited 20 euros from my account and 10 euros via paysafecard. Didn't take a bonus and won 1000 euros. I wanted these 1000 euros transferred to my bank account, I also uploaded the statement from my account that confirms the deposit and then received an email asking for proof of payment with a completely different account number, which I had used to deposit in a sister casino a long time ago. But I no longer have this account number. Despite everything, they still insist on seeing a payment method using the old account number, which I never used to deposit at Touch Casino. Even their terms and conditions state that winnings are only paid out to the account you deposited into, and of course you have to be the owner. I marked that and uploaded it, but no chance. I haven't done anything wrong and I feel totally screwed
Automatic translation:
Public
Public
2 years ago
Hello alexandratzanoglou,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Touch Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is the verification going on? What did the casino respond once you let them know that you no longer own that account? When was the last time you spoke to the casino regarding this issue?
Looking forward to your answer.
Regards,
Nick
