The player from Ireland had won €11,774 after a €500 deposit and a €750 welcome bonus, but received only €2,000 before the casino closed the account and confiscated the remaining winnings. The casino had provided no proper explanation, citing an internal investigation, and had not responded to the player's queries. Despite repeated attempts to contact the casino for clarification, no response was received. The complaint was marked as 'unresolved' due to the lack of cooperation from the casino, and the player was advised to seek assistance from alternative dispute resolution services.
The player from Ireland had won €11,774 after a €500 deposit and a €750 welcome bonus, but received only €2,000 before the casino closed the account and confiscated the remaining winnings. The casino had provided no proper explanation, citing an internal investigation, and had not responded to the player's queries. Despite repeated attempts to contact the casino for clarification, no response was received. The complaint was marked as 'unresolved' due to the lack of cooperation from the casino, and the player was advised to seek assistance from alternative dispute resolution services.
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