The player has deposited money into her account, but the funds seem to be lost. The player later confirmed that the issue was as resolved.
Touch Casino - Player’s deposit has never been credited to her account.
Amount: €150
Touch Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello, I have deposited 150 euros, the money has been debited from my bank but not landed on the account of Touch Casinos
Automatic translation:
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1 year ago
Dear hanslotti12,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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1 year ago
Translation
Hello, the money has arrived in my player account, thank you
Automatic translation:
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1 year ago
Awesome news, hanslotti12. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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