HomeComplaintsTotoGaming Casino - Player is reporting a problem with Skrill payments.

TotoGaming Casino - Player is reporting a problem with Skrill payments.

Amount: €4,715

TotoGaming Casino
Safety Index:Above average
Submitted: 03 Nov 2019 | Resolved : 07 Nov 2019
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

Michael from Germany is complaining that Skrill payments don’t work well at TotoGaming Casino. Because of this problem, he is unable to withdraw his money.

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4 years ago
Translation

Hello, the company does not pay my money, everything is verified and has already 20 excuses that there are problems with the provider Skrill. I already informed Skrill Limited about this company, which is very doubtful. Skrill is already checking the merchant and informing the licensing authorities of Curacao that Totogaming has payment problems !!!


Please initiate the investigation so that this company does not harm other customers, since I have an amount of 4.715, - € uro at Totogaming since 23.10.2019 in progress, but do not pay !!!! I will also give this to a law firm that will file a lawsuit against this company should I not get this money very soon !!

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4 years ago

Hello Michael.

Thank you for submitting your complaint through our website. I am sorry to hear about your issue. What exactly did the casino write to you? Did they offer you another payment option?

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4 years ago
Translation

Hello Matej,

thanks again for your support! Of course, I also informed the Skrill VIP dealer department accordingly and they then made a breakthrough after having made several contacts with Totogaming and the dealer has transferred the money. Totogaming has not offered me any alternative payment options over time, but has repeatedly pointed to issues with sharing the e-mail code and sharing to Skrill payment. Skrill has also challenged a collaboration with this dealer and got me very Good at this problem Supported. thanks

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4 years ago

Thank you for your response Michael. 

May I close the complaint now or do you still have other issues you would like to discuss?

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4 years ago
Translation

Hello Matej,

Case resolved, you can close the complaint now. thanks

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