The player from Poland had his account blocked. The Complaints Team had requested additional information to better understand the situation, including the timing of the account block and whether the casino had provided any explanation. However, the player did not respond to these queries within the given timeframe. As a result, the complaint was rejected due to the player's lack of communication.
Total Casino - Player’s account has been blocked.
Amount: 100 zł
Total Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Dear mateuszek1212,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? When was your account blocked? Did you receive any explanation from the casino regarding this decision? Did you have any funds in your casino account?
I will be waiting for your reply patiently.
Best regards,
Kristina
