Thank you Nick, I have been playing in this casino for a couple years , but never won anything until now. When i requested my withdrawal and sent a copy of all items they requested , their verification dept. approved everything on 4-1-23. I used real money deposits through credit cards. I have left more messages on their phone which they never return. I have contacted by email 5 times. On 4-26-23, Rep Aira said by email that they were looking to be updated from ''payments team'' when i asked why payment was late and when i can expect it. On 4-28-23, Rep. Klodine said by email that my withdrawal was added to the queue. Said the delay was due to the volumes of withdrawal request. Said i would be updated once an update was received from ''payment processor''. I was never updated ! On 5-2-23, Rep. Steven said payouts are being done in ''batches''and others are being affected by the delay as well. Steven said my name is on a priority list. He said once they get the first batch of tracking numbers, i will be included. He said he is waiting to be updated and will update me when he knows. I was never updated! On 5-7-23, Rep. Aira said by email that there has been no update from ''payments team''. Said they will request another update and will update when payments team respond. Have not received an update as usual! On 5-10-23, Rep. Steven said they are doing payout in batches and i am on the priority list. Said he is waiting for batch of tracking numbers. Today is 5-13-23 and i am tempted to send yet another email today knowing they will say the same thing, however i will allow your team to try to make sense of all this . I am so thankful I was not depending on this to pay a debt . As i said before calls to their phone always go unanswered . They will not call back. Thank you for your help!! Carolyn M****
Thank you Nick, I have been playing in this casino for a couple years , but never won anything until now. When i requested my withdrawal and sent a copy of all items they requested , their verification dept. approved everything on 4-1-23. I used real money deposits through credit cards. I have left more messages on their phone which they never return. I have contacted by email 5 times. On 4-26-23, Rep Aira said by email that they were looking to be updated from ''payments team'' when i asked why payment was late and when i can expect it. On 4-28-23, Rep. Klodine said by email that my withdrawal was added to the queue. Said the delay was due to the volumes of withdrawal request. Said i would be updated once an update was received from ''payment processor''. I was never updated ! On 5-2-23, Rep. Steven said payouts are being done in ''batches''and others are being affected by the delay as well. Steven said my name is on a priority list. He said once they get the first batch of tracking numbers, i will be included. He said he is waiting to be updated and will update me when he knows. I was never updated! On 5-7-23, Rep. Aira said by email that there has been no update from ''payments team''. Said they will request another update and will update when payments team respond. Have not received an update as usual! On 5-10-23, Rep. Steven said they are doing payout in batches and i am on the priority list. Said he is waiting for batch of tracking numbers. Today is 5-13-23 and i am tempted to send yet another email today knowing they will say the same thing, however i will allow your team to try to make sense of all this . I am so thankful I was not depending on this to pay a debt . As i said before calls to their phone always go unanswered . They will not call back. Thank you for your help!! Carolyn M****
Edited by a Casino Guru admin