The player's withdrawal is delayed for unknown reason. The complaint was resolved as the player received her winnings.
TonyBet Casino - The player's withdrawal is delayed.
Amount: €415
TonyBet Casino
Safety Index:HighSafety Index
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8.0
TonyBet Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
So I uploaded my documents and, according to the support, already verified them. But I haven't received any notification via email
My payout is still pending and support said it takes 48 hours to confirm after account verification. But the internet says 12 hours... After that, when it's finally confirmed, I have to wait another 7 days until mine arrives.
I don't know, I just hope I get money soon...
Automatic translation:
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2 years ago
Hello eraxxxxa,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TonyBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello, in between my money arrived, but my profile is deactivated, or the deposit does not work at all. They wrote that my account is verified... Asked why is disabled, then told me that my account is not verified. How can I get my money then? No ahz, I don't want to have anything to do with this casino, they don't know anything about documents
Automatic translation:
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2 years ago
Dear eraxxxxa,
If you have already received your money and you have currently no balance in the casino, I would probably recommend to move on a different casino if you had issues with this one already. Be sure to always verify your account before even depositing there.
Also please do not hesitate to contact us if you will come across any other trouble again in the future. The complaint will be now closed as the initial issue has been resolved.
Best regards,
Nick
