TonyBet Casino - Player’s withdrawal is delayed.

This casino deceives people told me two days ago that my money would be in the account, so I trusted that the next day it would be in the account, I bet they didn't pay me and I have nothing since then it's just excuses, I'm nervous insecure I trusted them and they deceived me no play in this casino they don't pay here it's just the first step I'm going to register the police report I'm going to go with my legal assistant to already provide a petition for the hearing because I was deceived feeling that they made a fool of me excuses contradictions and so simple since Friday I'm waiting today is monday they say that the value is high that they depend on the financial a lot of lies or they don't want to pay or they don't have money for it, I felt sick I ended up in the hospital with my blood pressure very high because I was so nervous the fault they recognize and they don't solve it and it's no use talking talk to support because I spoke a thousand times with support I spoke in the chat by email everything you can imagine and they don't pay I'm already in despair I can't even sleep I'm so nervous I want justice and I may have ctz I'll go until the last resort they are withholding my money, when I'm in possession of something from someone and they don't return or pay and crime apart from material moral damage and apart from false testimonies and worse medical reports I got sick from I'm so nervous because of the tonybet casino I can't take any more excuses I want my money and I'm going to have it anyway the easiest way or they respond to criminality for what happened I'm shaken and sad and in pain and without any money because I trusted the casino

Dear alessandra80oliveira,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. Could you please advise when you requested the withdrawal? Have you completed the casino verification? Have you accumulated your winnings with or without an active bonus?

I’ll await your reply,

Best regards,

Tomas

I didn't use bonuses to win on my bets, I asked for the first withdrawal it says 01/27/2022 and the others on 01/28/2022, the verification of my documents was already approved on the first day when I registered at the casino I had a gain of 3800 ,00 where I sent all the documentation and they were approved in 3 hours I received the amount now these values that total 9,000.00 reais I did not receive it and the attendant said that I would receive it the next day casino I gambled the money I had and now I'm left with nothing I've sent all prints by email if you want I'll send you all my winnings were through payments for bets !!!!!! So much so that if you see the e-mails from the casino they are apologizing for the delay and they don't solve it I'm too nervous about this situation that I believed and trusted in the casino and I was deceived the feeling is a lot of sadness, frustration and being made a fool of, I just want my That's all because I don't have it because they used my good faith I'm a mother I have 3 children, two special ones my mother is sick and I won and I don't understand how difficult it is to pay I have prints of the games I won I have prints of the chat conversations and -emails I have all the evidence saved exactly so they don't say that I used bonuses or something like that so they don't pay me I only get apology emails but I didn't receive my payments and that's all I want

Can you attach more prints here please and if so how do I do it

Well, TonyBet Casino did not pay me, it alleges technical problems and they still closed my account as a player, they are 9000.00 I bet I won, I put my money in the casino, which continues to work normally, receiving for the bets but they do not pay me, there are so many excuses, they said that in hours it would be in the account the next day and I receive emails be patient we are having technical problems, I would like to understand what these problems are if it is working receiving bets and paying other people I am upset the situation is getting more and more serious more serious and they do not pay I can't stand being so nervous anymore because this casino is in possession of my money and doesn't pay me

Still nothing they keep talking about technical problems to make payment

Tonybet casino paid 8000.00 with 1000.00 missing I still printed what was missing when I went to access the account to talk in the chat they deactivated my account they owe me they paid what they wanted and deactivated my account tremendous lack of respect I am very upset sad they made me silly they robbed me in the face they will pay in court for this material moral damage casino Guru help me please I have the prints

Good morning Guru site they paid against their will they paid 8000 I sent emails because they deactivated my account and after hours they paid the 1000 but they discarded me because I complained about my values do not play on Tonybet they deactivate your account and you have to beg them That they pay you is humiliating the way they treated me I waited 6 days to receive where the documentation was approved they said it was a technical problem in payments to Brazil they lied they said they were going to pay me the next day they didn't pay later they said that in hours they didn't pay later again the next day It was very difficult, I was very nervous, stressed, I never went through that, and the first time they suspended my account, as soon as they paid me, they deactivated my account, they made a mistake and the players were still injured.

Dear alessandra80oliveira,

I'm glad to hear the casino ended up paying you your winnings. It's very rare to see withdrawal being paid out after a player loses their winnings during the time withdrawal is delayed. We consider the approach of the casino as generous on such occasions.

Please be aware that if you decide to cancel your withdrawal and play your winnings in the future, we won't be able to assist you as we believe the player is ultimately the one responsible for their account, and all bets taking place.

Also, please understand the casino can choose to close players' accounts for any reason at any time. If they don't confiscate your balance in the process, we consider it as their right.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru