TonyBet Casino - Player’s waiting for the account to be verified.

Moi.

Se sitten nr1 kasino missä tilin varmennus vie aikaa.Nostosumma pieni ,240€ mut heti tilin varmennus ja se on nyt ollut virellä alkaen 28.09. Kun itse Virosta kotoisiin sit semmoinen juttu vielä ,että eka talletus oli Eutellerin kautta ja nosto vaihtoehtoissa ei olekin sitä nostomahdollisuuta.piti tehä vielä Zimplerin kautta op pankki tunnuksilla mitä alussa en saanut ,tuli Ruotsinkielinen juttu mitä en ymmärtänyt.Chatista ei saa mitään vastaukia kun vaan ,että odota herra hyvä.🧐.

Jos nyt lähiaikoina ei ole muutoksia,sit otan uudelleen yhteyttä mutta toisille pelajaille vaan tiedoksi.

Dear Ahti,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

If all the data is correct and you provided all the required documents, there should be no reason for the casino to delay your withdrawal. Since it may take some time to fully review all documents, I would recommend you waiting for a little bit more.

I will set the timer for additional 7 days, and if there is no development, let us know and we will try to help you.

Please keep us updated and let us know if there is anything new.

Best regards,

Kristina

Thank you Kristina.

Yes I can wait ,and lets see what happens in next week.

Dear Junsu3229,

Has there been any news? Have you received your withdrawal? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hey.

Ei ole tullut vastauksia tonybetiltä.Tilanne sama.

I called to Tonybet via chat,and still the same answers Waiting is stuped thing,I only want this my account is approved or not.

Thank you very much Junsu3229 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Junsu3229,

I looked at your complaint and will do my best to help you. I would like to invite TonyBet Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Hello Junsu3229,

We are really sorry for the delay you have encountered. We would like to inform you that your withdrawal request has been processed. However, we regret to inform you that your account will remain closed due to the decision of the security department.

Kind regards

Dmitry Z******

Dear Junsu3229,

We have tried to process your withdrawal however, the transaction has failed. Could you, please, contact us via live chat or e-mail info@tonybet.com in order to work out a possible withdrawal solution?

Kind regards

Tonybet

Thank you Casinoguru ,for helping me.Finaly I got my withraw.Next time I have to check casinos backround also.Villiam and Kristina you are super.🙂

Dear Junsu3229,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru