TonyBet Casino - Player’s funds confiscated due to a betting error.

Hi

I won 3500 played a slot the system on the backside gave an error and told me that i bet 105 euro. Which is impossible on the slot i paid. Its some freespin activated.

Really weird casino confiscated my funds for it.

Could you help mediate?

Dear davilla,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate? Did you save any screenshots of the error? Did the casino inform you that this was the reason why your winnings were confiscated?

I will be patiently waiting for your reply.

Best regards,

Kristina

I played a slot called jokersjester and my bet was 3-5 euro around. Some bets show on their back side 105 euro 120 euro.

which is impossible to bet with their slot. So they confiscated my profit on breach of the terms max bet 5 but I didn't break it.

Thank you for your reply, davilla. Did you activate any in-game features while playing this game? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

ok

Sent.

Did you activate any in-game features while playing this game?

Furthermore, please forward me the message in which the casino informed you that your winnings were confiscated.

No I did not it's just the slot where you can click spin.

Not else to be done.

Could you please forward me your game history (in PDF or Excel sheet) starting from the moment you activated the bonus? Also, please send me a screenshot of your bonus history. Thank you.

Dear davilla,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.