A player from the Czech Republic is having issues with depositing money to the casino and trusts it less due to not receiving promised free spins upon registration.
I really don't understand the casino system and I preferred not to play as I lack trust. They promised free spins for registration, which I never received.
Dear radkamatousova86,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please provide the link or a screenshot of the free spin bonus you wished to activate?
Additionally, have you completed the full registration process?
If you haven't yet received the free spins, have you reached out to the casino's customer support?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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