Tokyo Casino - Player complains about depositing issues and unfulfilled bonus promise.

I really don't understand the casino system and I preferred not to play as I lack trust. They promised free spins for registration, which I never received.

Dear radkamatousova86,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please provide the link or a screenshot of the free spin bonus you wished to activate?

Additionally, have you completed the full registration process?

If you haven't yet received the free spins, have you reached out to the casino's customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear radkamatousova86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I completed the full registration, but the catch was that I had to make a 1st deposit for free points, and that was not obvious in the description of the casino. If I had known this right away during registration, I would not have registered, the lights would be useless for me

Do I understand correctly that you do not wish to deposit into the casino?

Is there anything else I can assist you with or may we close this complaint?

Dear radkamatousova86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.