HomeComplaintsTiViT Casino - Player’s account has been blocked.

TiViT Casino - Player’s account has been blocked.

Amount: €20,000

TiViT Casino
Safety Index:Above average
Submitted: 04 Jun 2023 | Case closed : 10 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from France had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

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1 year ago

Dear khodadadiamir30,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Edited by a Casino Guru admin
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1 year ago

Dear khodadadiamir30,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

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